Terms of Service

Effective Date: April 11, 2026  |  Last Updated: April 11, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizzana ("we," "us," "our," or the "Company"), governing your access to and use of the Website at pizzana-pizzas.rest, as well as any related services, features, content, and functionality offered by Pizzana (collectively, the "Services").

By accessing the Website, creating an account, placing an order, subscribing to any promotional communications, or otherwise interacting with any feature of the Website, you expressly accept and consent to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. Your continued use of the Website following any updates or modifications to these Terms shall constitute your acceptance of the revised Terms.

If you are using our Services on behalf of a business entity, organization, or employer, you represent and warrant that you have the authority to bind that entity to these Terms, and that entity agrees to be bound by these Terms. In such cases, references to "you" shall refer to both you individually and the entity you represent.

These Terms apply to all users of the Website, including without limitation visitors, registered users, customers who place orders, and any other individuals who access or use our Services in any capacity.

2. Description of Services

Pizzana is a food service establishment operating within the United States, offering customers the ability to browse our menu, place orders for food and beverage items, and access information about our products and promotions through our Website at pizzana-pizzas.rest.

Our Services include, but are not limited to:

• Online Ordering: Customers may browse our digital menu and place orders for pickup or delivery through the Website. Order availability, delivery zones, and operational hours are subject to change without prior notice.
• Menu Information: We provide detailed information about our food offerings, including ingredient descriptions, pricing, and allergen information to the best of our ability. However, menu items and prices are subject to change at any time.
• Promotions and Loyalty Programs: From time to time, we may offer special promotions, discounts, coupons, or loyalty reward programs. These programs are governed by their own specific terms and conditions, which will be made available at the time of promotion.
• Customer Account Services: Users may create a personal account on the Website to manage their order history, saved addresses, payment preferences, and communication settings.
• Customer Support: We provide customer support via email at [email protected] to address questions, complaints, and feedback related to our products and Services.

We reserve the right to modify, suspend, discontinue, or restrict access to any part of our Services at any time, with or without notice, and without liability to you or any third party. We also reserve the right to impose limits on certain features or restrict access to parts or all of the Services without notice or liability.

3. Eligibility

To use our Services, you must be at least eighteen (18) years of age or the age of legal majority in your jurisdiction, whichever is greater. By using our Services, you represent and warrant that you meet this age requirement. If you are under the applicable age of majority, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Our Services are intended for use by individuals located within the United States. We make no representation that our Services are appropriate or available for use in other jurisdictions. Accessing our Services from territories where such access is illegal is prohibited.

4. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to immediately notify us of any unauthorized use of your account or any other breach of security at [email protected]. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

We reserve the right to terminate or suspend your account at our sole discretion, without prior notice, for conduct that we reasonably believe violates these Terms, applicable law, or is otherwise harmful to us, our customers, third parties, or the general public.

5. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You further agree to comply with all rules and guidelines posted on the Website.

You agree that you will NOT engage in any of the following prohibited activities:

• Use the Website for any unlawful purpose, or in any manner that violates these Terms or any applicable local, state, federal, or international law or regulation;
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website through hacking, password mining, or any other means;
• Transmit any unsolicited or unauthorized advertising or promotional material, including "junk mail," "spam," "chain letters," or any similar solicitations;
• Use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission;
• Submit false, misleading, or fraudulent orders, reviews, or information on the Website;
• Impersonate any person or entity, including any employee or representative of Pizzana, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website, or that, in our sole judgment, exposes us or any of our users, affiliates, or any other third party to any liability or detriment of any type;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services without our express written consent;
• Use the Website to collect or store personal data about other users without their express consent;
• Upload or transmit any viruses, worms, Trojan horses, or any other malicious code or software that may damage, disrupt, or interfere with the functioning of the Website or related systems;
• Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Website;
• Violate any applicable food safety regulations or fraudulently manipulate order contents for purposes of deceiving our staff or other customers;
• Engage in any activity that could damage, disable, overburden, or impair the Website or servers or networks connected to the Website.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates any of the foregoing prohibitions. This may include reporting suspected unlawful activity to law enforcement authorities and cooperating fully with such authorities.

6. Orders, Pricing, and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected items subject to these Terms. We reserve the right to accept or decline your order at our sole discretion. An order is not confirmed until you receive an order confirmation notification from us. We shall not be liable for any failure to fulfill an order due to circumstances beyond our reasonable control.

6.2 Pricing

All prices listed on our Website are displayed in United States Dollars (USD) and are subject to applicable sales tax as required by federal, state, and local law. We reserve the right to change the prices of our menu items at any time and without prior notice. The price applicable to your order will be the price displayed at the time you complete your purchase.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If we discover a pricing error in connection with an order you have placed, we will notify you as soon as reasonably practicable and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled and issue a full refund if payment has already been made.

6.3 Payment

We accept payment via the methods indicated on the Website at the time of checkout. By submitting an order, you authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and fees. You represent and warrant that you are authorized to use the payment method you provide.

All payment transactions processed through our Website are handled by third-party payment processors. We do not store your full payment card details on our servers. Your use of third-party payment services is subject to the terms and privacy policies of those third-party providers.

6.4 Refunds and Cancellations

Our refund and cancellation policy is subject to the nature of the order and the circumstances of any issues that may arise. In general, because food products are perishable and prepared to order, we are unable to accept returns. If you believe your order was incorrect, damaged, or of unsatisfactory quality, please contact us at [email protected] within a reasonable time after receipt of your order, and we will work with you in good faith to resolve the matter. We reserve the right to determine, at our sole discretion, whether a refund, credit, or replacement is appropriate in any given situation.

7. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pizzana or its content suppliers and is protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and other applicable intellectual property statutes and regulations.

The Pizzana name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Pizzana. You may not use any of our trademarks without our prior written consent. All other trademarks, service marks, and trade names referenced on the Website that are not owned by Pizzana are the property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in accordance with these Terms. This license does not include:

• Any resale or commercial use of the Website or its contents;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Website or its contents;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Website or its contents automatically terminates the permissions or licenses granted by us. We reserve all rights not expressly granted in these Terms.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizzana. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms of service and privacy policy of any third-party website you visit.

We do not endorse or assume any responsibility for any third-party sites, information, materials, products, or services. If you access a third-party website from our Website, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such third-party sites.

9. Disclaimers and "As-Is" Basis

10. Limitation of Liability

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use or misuse of the Website or Services;
• Your violation of any applicable law, rule, or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any content or information you submit to the Website;
• Your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with our defense of such claim. You agree not to settle any matter subject to this indemnification obligation without the prior written consent of Pizzana.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the laws of the State applicable to the primary place of business of Pizzana, without regard to any choice or conflict of law rules or provisions.

You agree that any legal action or proceeding between Pizzana and you relating to these Terms or your use of the Website shall be brought exclusively in the state or federal courts of competent jurisdiction located within the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceedings in such courts.

Our Services are subject to applicable federal regulations enforced by the United States Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.), as well as applicable state consumer protection laws. To the extent our users include residents of California, we additionally acknowledge the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California Civil Code § 1798.100 et seq., as applicable to our data practices.

Nothing in these Terms shall affect your rights as a consumer that cannot be excluded or limited under applicable mandatory laws in your jurisdiction.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof ("Dispute"), the parties shall first attempt to resolve such Dispute informally. Either party must first send to the other party a written Notice of Dispute describing the nature and basis of the Dispute and the relief sought. The parties agree to negotiate in good faith for a period of at least thirty (30) days following receipt of such notice before initiating any formal proceedings.

Notice of Dispute to Pizzana should be submitted by email to: [email protected]

13.2 Binding Arbitration

If the parties are unable to resolve a Dispute through informal negotiation within the thirty (30) day period, either party may elect to have the Dispute finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other party. The arbitration shall be administered by a recognized arbitration body under its then-current rules and procedures.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. The arbitrator shall have authority to award any remedy that would be available in a court of law, except that the arbitrator shall have no authority to award punitive damages beyond those permitted by applicable statute.

13.3 Class Action Waiver

YOU AND PIZZANA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Pizzana agree otherwise in writing, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration, and each party hereby agrees to submit to the personal jurisdiction of the courts located within the United States for such purposes. A request for interim measures shall not be deemed a waiver of the right to arbitrate.

14. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Website or Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to all or part of the Website or Services, with or without notice, for any reason or no reason, including without limitation any violation of these Terms;
• Delete any content or information that you have submitted to the Website;
• Prohibit you from accessing the Website in the future.

Upon termination of these Terms for any reason, all licenses and rights granted to you under these Terms will immediately terminate. Sections relating to Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination shall survive the expiration or termination of these Terms.

If you wish to terminate your relationship with Pizzana, you may do so by discontinuing use of the Website and notifying us at [email protected] to request deletion of your account.

15. Changes to These Terms

We reserve the right to amend, modify, update, or replace these Terms at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Website prior to the changes becoming effective.

Your continued use of the Website after any such changes are posted constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Website and Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

Unless otherwise stated, all changes are effective immediately upon posting. We will make reasonable efforts to provide advance notice of at least fourteen (14) days before material changes take effect.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The modification or deletion of any provision shall not affect the validity and enforceability of the rest of these Terms, which shall continue in full force and effect.

The invalidity or unenforceability of any provision of these Terms in any jurisdiction shall not affect the validity or enforceability of any other provision of these Terms in that jurisdiction or the validity or enforceability of such provision in any other jurisdiction.

17. Waiver

No waiver by Pizzana of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Pizzana to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver will only be effective if it is in writing and signed by an authorized representative of Pizzana.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Pizzana on the Website, shall constitute the entire agreement between you and Pizzana concerning the Website and Services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings between you and Pizzana with respect to the Website and Services, whether written or oral.

In the event of any conflict between these Terms and any other agreement you may have with Pizzana, these Terms will prevail unless such other agreement specifically supersedes these Terms.

19. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Pizzana may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

20. Force Majeure

Pizzana shall not be liable for any failure or delay in performance under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, governmental actions, power failures, internet outages, strikes or labor disputes, civil unrest, or any other events that are unforeseeable and beyond our control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate the affected Services upon written notice to the other party.

21. Accessibility

Pizzana is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with applicable federal and state laws, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our Website or any of its content, please contact us at [email protected] and we will make reasonable efforts to provide you with alternative means of accessing the information or services you require.

22. Electronic Communications

By using our Website or Services, or by sending emails to us, you consent to receive electronic communications from us. These communications may include notices about your account, order confirmations, promotional communications (if you have opted in), and other information relating to our Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

If you wish to opt out of marketing or promotional communications from us, you may do so by following the unsubscribe instructions contained in any promotional email we send, or by contacting us directly at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional emails related to your orders and account.

23. Children's Privacy

Our Website and Services are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at [email protected] and we will take appropriate steps to delete such information from our records in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

24. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to contact us for any other reason related to our Website or Services, please reach out to us using the contact details below: